At MAGNEQ Enterprises, customer satisfaction is our priority. If you are not completely happy with your purchase, we offer a straightforward return and replacement policy designed to provide you with peace of mind.
Returns must be initiated within 7 days from the date of delivery.
Products must be unused, unwashed, and in their original condition with all tags and packaging intact.
Products showing signs of wear, damage, alteration, or improper use will not be eligible for return.
For defective or damaged items received, a return or replacement must be requested within 48 hours of delivery.
Custom-made or personalized products are non-returnable unless damaged on arrival.
To initiate a return, please contact our customer support team at contact@magneq.in with your order details and reason for return.
Kindly record an unboxing video and share it with us when placing the return or replacement request for verification purposes.
Once your request is approved, you will receive instructions for returning the product.
Please securely package the item before shipping it back to us. You are responsible for ensuring that the item reaches us in the same condition as delivered.
Return shipping charges are typically borne by the customer unless the return is due to a defective or incorrect product.
Upon receipt and inspection of the returned items, refunds will be processed within 7-10 business days.
Refunds will be made to the original payment method used during purchase.
In cases of approved defective or damaged product returns, we will arrange a replacement at no additional cost.
Shipping charges are non-refundable, and the original shipping fee will be deducted from the refund in case of customer-initiated returns.
Items purchased during sale or clearance may be non-returnable. Please check product details before purchase.
Gift cards, augmented reality fitting tools, or items listed as "final sale" are not eligible for returns.
If you have any questions or need assistance regarding returns or replacements, please email us at contact@magneq.in or call our support team during business hours 10:00 am – 5:00 pm (Mon – Sat). Phone: +919220453355
